Frequently Asked Question about Self Storage Units and Portable Systems

Q. How does the Supercheap Storage system work?

We bring a mobile storage module to your door. We can load your belongings into the module for you (Premium service) or you can load the module yourself (Standard service). We then transport the module back to our warehouse and store it until you need it again.

By using a mobile storage company like Supercheap Storage you eliminate unnecessary double handling of your belongings, greatly reducing costs and the risk of damage.

Q. What is the difference between the premium and standard service?

With the Premium service we provide 2 experienced removalists, a truck and your storage module loaded with all the protective padding required to ensure your items are not damaged during transit or storage. Our removal team will do all the lifting and loading for you, you just need to have your items packed and ready to go.

With the Standard service we bring the storage module to your door. Your storage module/s are ready to go in our weather proof truck, then you just lift and load your belongings inside. Our driver waits onsite while you do it and then transport the module back to our warehouse.

Q. Can I deliver my own goods to your warehouse ?

Yes – there is no charge if you move your own goods and load your own module – all you pay is the low monthly rent.

Q. When can I have my goods picked up or delivered?

We work Monday through to Saturday. Generally we have three booking times available for each day – 7:00 – 8:00 AM, 9:00AM – 12:00PM, 12:00PM – 4:00PM. For available hours in your area, it is always best to contact your local Supercheap Storage as times can vary from state to state.

Q. What hours can I access my unit or storage container?

You have access to your storage unit for free from 9:00AM to 4:00PM, Monday to Friday and 9:00AM to noon on Saturday, provided you give us 2-business days notice.

If you require emergency access, this can be arranged at a cost. Special arrangements can also be made if you require access outside of these hours.

For access times in your area, it is always best to contact your local Supercheap Storage as times can vary from state to state.

Q. What if I don’t need my rented storage unit or container anymore?

Ideally contact us 7-14 days prior to the date you plan to vacate. We require a minimum of 3-business days notice to end any storage contract. Note that our calendar can fill up fast, so you will need to give as much notice as possible if you want to lock in your desired delivery date.

Q. What happens when I want my goods delivered back to me?

The system of moving the goods back to you are exactly the same as the move in. You have the choice of picking up the goods yourself or using our premium or standard service to deliver your goods back to you. Simply call or email us with as much notice as possible and arrange the delivery address and time. We will take care of the rest.

Q. How will I pay for my rented modules?

Ongoing payments are to be made monthly in advance from your nominated credit card on the anniversary of your move in date.

When you first book your storage space, we require a $100.00 booking deposit to confirm. This amount is credited against your first month’s storage. On the day you move into the space, the remainder of your first month’s rent and any moving related fees would be due.

Q. Are the units and modules secure?

Not only are our facilities secure, they provide great, long term care of your goods. The reason; our modules are made from plywood, keeping the contents perfectly ventilated. Each Supercheap Storage module can be fitted with your own padlock, (supply your own 7mm shackle or Supercheap Storage can supply one for you for $13.00). You will be the only one with access to your individual unit, since only you have the key.

Q. What is the shortest period of time I can rent a unit or module for?

Our storage terms are very flexible from 1 month to several years. If you will be renting a module for more than 6 months we can offer you a more competitive rate.

Q. Can you arrange Contents Insurance?

We are not covered for any damage caused during removal. You can obtain moving insurance through your home and contents provider or directly through www.removalsinsurance.com.au .

Storage insurance costs $1.50 per $1000 of cover per month, with a minimum cover of $5,000. Please request the PDS for any specific information about coverage.

Q. What size are the storage modules?

Supercheap Storage modules come in two sizes, 7m3 (Sydney only) 1.8m*2.4m*1.6m or 10m3 (all locations) 1.8m*2.4m*2.55m.

Q. How many modules do I need?

For an estimate please use our storage calculator.

Generally, we say one module is suitable for a small one bedroom or studio apartment. A two bedroom apartment will generally need two modules, a three bedroom will generally need three modules and so on . . .

Q. How much does a module cost?

The longer the storage term and the more modules you require, the cheaper the monthly rate.

We also have a long term / no access facility where we can offer the 10m3 MAXI modules at a further discount.

Q. Where do you store the modules?

All modules are stored within our secure warehouses. We have a number of locations, visit our storage locations page.

Q. How many boxes and what materials should I purchase?

We have 1 bedroom, 2 Bedroom, 3 Bedroom, 4 Bedroom packing material bundles on our box shop. We suggest you select the appropriate one.